The customer is the king, no matter which business you are in. This is especially true for retail. Without the customer, retail is nothing. The key to great customer service is to serve with a smile. However, there’s more to what it seems to be. Here are 7 tips that will surely help you to attract and retain your customers:
- Treat the customer as a friend
The key to making best connections is to be friendly. If you want the customer to stay, you’d better try to be their friend. As a customer, the person is bound to feel comfortable in a friendly environment. Make short conversations wherever you can. It will make their day. Offer them advice. Tell them about new products/services that will make their lives easier. And most importantly, don’t forget to smile.
- Offer perks
Everyone loves a perk, an upgrade or a discount. Try to fit in great offers and discounts wherever you can that can benefit both you and the customer. For example, if your online portal offers transportation booking, try to throw in an affordable insurance that can cover baggage costs, damage costs, or even mild accident costs. Give them incentives for higher transaction volume. These perks will definitely bring customers back to you more often.
- Listen to your customers
If there’s one thing that customers hate, it’s being ignored as a customer. To receive praise, always make sure that you can treat their woes. Your staff must be trained to patiently listen to customers and guide them through uncertainty into the clearing. Also, listen to their needs and demands and cater to those. If the customers are looking for new products, arrange them at your outlet. If they are looking for new ways to pay, get an mPoS from Payworld.
- Stop talking. Show them what you have
In today’s world, no one wants to listen to how good you are. It all depends on action and services. Be quick and never try to over-please the customer. You need to think like them. Serve them exactly what they require and nothing more. And most importantly, don’t brag. If you’re good at what you do, then fame is not too far behind. Anticipate your customers’ needs and give them personalized solutions.
- Advertise right
Advertising is an art. The point is to somehow make people aware of your service or product without constantly badgering them about it. Make quirky ads, post in the newspapers, make it to internet advertisements, etc. There’s a plethora of options available today thanks to the concept of digital marketing and technology. Build a word-of-mouth channel. All this can help you get more footfall to your store.
- Keep up with the times
Times are changing and so are customer needs and behaviour. Similarly, your services need to be up to the requirements. If your product or service caters to the trend, you’re a winner. Listen to your customers’ demands, change your ways, better your products and offers.
- Go digital
With the whole world going digital, you can’t afford not to. Customers expect multiple modes of payments, online shopping, train booking and other such conveniences. By partnering with a company such as Payworld, you can offer these and much more with complete ease.
By implementing these tips, you can see results in your business within a few months.
Payworld has been helping retailers grow and be successful through its plethora of services. Join Payworld to scale your small business to the heights you never dreamt of. To register with us, click here: http://bit.ly/PwRegister